Question 1

How does MoveLink work?

Accepted Answer

MoveLink connects you with verified, professional removalists in your area. Simply enter your move details, choose your preferred mover based on ratings and reviews, and book your move. Our platform handles scheduling, communication, and payment processing.

Question 2

How is the moving cost calculated?

Accepted Answer

Moving costs are calculated based on the mover's hourly rate, the actual duration of the job (rounded up to the nearest half hour, with a 3-hour minimum), and a 30-minute travel time fee. You'll receive an estimate when booking, and the final amount is determined after the job is completed.

Question 3

What's included in my booking?

Accepted Answer

Every booking includes experienced vetted movers, protective blankets and ropes, appliance disconnect/connect, mattress protectors, assembly/disassembly, fragile item protection, public liability insurance, free cancellation up to 48 hours before, and no hidden charges. When you choose our Recommended Mover option, you also get MoveLink Cover (up to $3,000) included.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Yes! You can cancel or reschedule your booking for free up to 48 hours before your scheduled move date. Cancellations made within 48 hours may incur a fee. Contact your mover directly through the dashboard chat to discuss any changes.

Question 5

How do I pay for my move?

Accepted Answer

A deposit is required to confirm your booking. After your move is completed, the mover will calculate the final amount based on actual time spent, and you'll receive a secure payment link via Stripe to pay the remaining balance.

Question 6

Are the movers insured?

Accepted Answer

Yes, all movers on MoveLink carry public liability insurance. Additionally, when you choose our Recommended Mover option, you get MoveLink Cover (up to $3,000) included for added peace of mind. For moves involving high-value items, we recommend the additional insurance add-on.

Question 7

What if something gets damaged during the move?

Accepted Answer

In the unlikely event of damage, contact us immediately through your dashboard. Document the damage with photos and report it within 24 hours. If you chose the Recommended Mover option, MoveLink Cover protects up to $3,000, and the mover's insurance may cover additional amounts.

Question 8

How do I become a mover on MoveLink?

Accepted Answer

Moving companies can apply through our platform. We verify all movers including their ABN, insurance, and experience. Once approved, you'll have access to your mover dashboard to manage bookings and communicate with clients.

Question 9

Can I choose my preferred mover?

Accepted Answer

Absolutely! During the booking process, you'll see available movers with their ratings, reviews, experience, and hourly rates. You can compare options and select the mover that best fits your needs and budget. Alternatively, use our Recommended Mover option to get our best rated Mover, plus MoveLink Cover included in your booking.

Question 10

What areas do you service?

Accepted Answer

MoveLink currently services the Greater Sydney area. We're constantly expanding to new areas. Enter your pickup and drop-off addresses during booking to check availability.

Question 11

Do you offer packing services?

Accepted Answer

Yes! Professional packing is available as an add-on during the booking process at $140/hour for 2 packers. We also have an online shop where you can purchase packing materials like boxes, bubble wrap, and tape.

Question 12

How far in advance should I book?

Accepted Answer

We recommend booking at least 1-2 weeks in advance to ensure your preferred mover and time slot are available. However, last-minute bookings may be possible depending on mover availability.

Frequently Asked Questions