Question 1

How does MoveLink work?

Accepted Answer

MoveLink is an Australian removals company with local crews in Sydney and the Gold Coast. Enter your move details, pick a date and time, and our team will handle the rest — trucks, blankets, muscle, and everything in between. We look after scheduling, communication, and secure payment in one place.

Question 2

How is the moving cost calculated?

Accepted Answer

Moving costs are calculated based on the mover's hourly rate, the actual duration of the job (rounded up to the nearest half hour, with a 3-hour minimum), and a 30-minute travel time fee. You'll receive an estimate when booking, and the final amount is determined after the job is completed.

Question 3

What's included in my booking?

Accepted Answer

Every booking includes an experienced MoveLink crew, protective blankets and ropes, appliance disconnect/connect, mattress protectors, assembly/disassembly, fragile item protection, public liability insurance, free cancellation up to 48 hours before, and no hidden charges. MoveLink Cover (up to $3,000) is included on every booking.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Yes! You can cancel or reschedule your booking for free up to 48 hours before your scheduled move date. Cancellations made within 48 hours may incur a fee. Message us through the dashboard chat to arrange any changes.

Question 5

How do I pay for my move?

Accepted Answer

A deposit is required to confirm your booking. After the move is completed, we calculate the final amount based on the actual time on the job, and you'll receive a secure payment link via Stripe to settle the remaining balance.

Question 6

Are the movers insured?

Accepted Answer

Yes — MoveLink carries public liability insurance on every job. MoveLink Cover (up to $3,000) is also included on every booking for added peace of mind. For moves involving high-value items, we recommend the additional insurance add-on.

Question 7

What if something gets damaged during the move?

Accepted Answer

In the unlikely event of damage, contact us immediately through your dashboard. Document the damage with photos and report it within 24 hours. MoveLink Cover protects up to $3,000, and our public liability insurance may cover additional amounts.

Question 8

Do I get the same MoveLink crew every time?

Accepted Answer

We roster experienced MoveLink crew members based on your job size, timing and location. Every crew is briefed on your booking beforehand, and MoveLink Cover is included on every job — so you get the same standard of service every time.

Question 9

What areas do you service?

Accepted Answer

MoveLink has local crews in the Greater Sydney area and the Gold Coast (QLD). We also handle interstate moves, including Sydney ↔ Gold Coast runs. Enter your pickup and drop-off addresses during booking to check availability.

Question 10

Do you offer packing services?

Accepted Answer

Yes! Professional packing is available as an add-on during the booking process at $140/hour for 2 packers. We also have an online shop where you can purchase packing materials like boxes, bubble wrap, and tape.

Question 11

How far in advance should I book?

Accepted Answer

We recommend booking at least 1-2 weeks in advance to ensure your preferred mover and time slot are available. However, last-minute bookings may be possible depending on mover availability.

Frequently Asked Questions